Quality is defined by experts as the ability of a product or service to satisfy stated or implied customer needs. Some people define quality as being free from defects or nonconformity. A famous quality guru also said that quality is free, but is it really? Whether how we define quality, it is never questionable that quality has become one of the main criteria on how consumers select the product or service to avail. Thus, with the tight competition among different companies nowadays, it has been necessary to give importance and include topics on quality assurance and improvement in different business analyst training.

Ensuring product quality should be included in every aspect of the business. For example, in a production setting where quality has been predefined as producing defect-free product, nonconformance or defect may be brought about by different sources. This includes the raw material, the production process itself, or logistics or material handling. Thus, the business systems analyst training for the key quality personnel of this business should match with this quality assurance needs. Training sessions related to management and analysis of operations related to the quality of the product should be considered as well as those that provide tools and techniques on managing the quality at every aspect of business operation.

Ensuring product quality should never be considered as an added task or workload; instead, it should be perceived as an extra credit to the improvement efforts given by every employee in each day of work. If this will be the belief of every employee, then quality will be just the result of even simple improvements and therefore will be really free.